Connecting Your WhatsApp Business Number to Sytira

Sytira integrates directly with Meta's official WhatsApp Cloud API, allowing your entire team to manage inbound and outbound WhatsApp customer conversations from a single shared inbox.

Prerequisites

Before connecting WhatsApp, ensure you have:

1. A Meta for Developers account (developers.facebook.com).
2. A Meta Business Portfolio / Business Manager account.
3. A dedicated phone number that is not currently registered on regular WhatsApp or WhatsApp Business mobile app.

Step 1: Create a WhatsApp Cloud App in Meta

1. Go to the Meta App Dashboard and select Create App.
2. Choose Other -> Business as the app type.
3. In your app dashboard, scroll down to Add products to your app and click Set up on WhatsApp.
4. Follow the setup wizard to link your Business Portfolio.

Step 2: Add WhatsApp Inbox in Sytira

1. In your Sytira Dashboard, navigate to Settings -> Inboxes.
2. Click Add Inbox and choose WhatsApp.
3. Enter your WhatsApp Business Account ID (WABA ID), Phone Number ID, and API Access Token.
4. Copy the Webhook URL and Verify Token displayed on the screen.

Step 3: Configure Webhooks in Meta

1. Return to your Meta App Dashboard under WhatsApp -> Configuration.
2. Paste the Webhook URL and Verify Token provided by Sytira.
3. Click Verify and Save.
4. Under Webhook fields, click Manage and subscribe to the messages event.

🎉 You're all set! Messages sent to your WhatsApp number will now stream into your team's Sytira inbox instantly.