Routing Conversations, Priority Tags & Assignment

Keep your inbox clean and responsive with structured assignment workflows.

Automatic Agent Assignment

When enabled on an inbox, Sytira automatically routes incoming conversations using a Round-Robin algorithm among online agents who are members of that inbox.

Internal Private Notes

Need advice from a teammate or manager?

• Switch the message composer from Reply to Private Note.
• Type your internal comment or @mention a teammate.
• Internal notes are highlighted in yellow and are never visible to the customer.

Labels and Priorities

• Categorize issues by topic (e.g., billing, feature-request, urgent).
• Set conversation priority from Low, Medium, High, to Urgent to ensure SLAs are met.