Creating Canned Responses & Keyboard Shortcuts

Canned responses allow agents to insert standardized, approved answers to common customer questions in seconds using quick slash / commands.

Adding a Canned Response

1. Go to Settings -> Canned Responses in your Sytira dashboard.
2. Click Add Canned Response.
3. Set a Short Code (e.g., pricing, refund, hours).
4. Type the full message template.
5. Click Submit.

Using Canned Responses in Chat

When responding to a customer:

1. Type / in the reply box followed by your shortcode (e.g., /pricing).
2. Use your arrow keys to select the template from the autocomplete menu.
3. Press Enter to insert the full response immediately into your reply.